Frequently Asked Questions
What is TimeImports.com?
TimeImports.com is your #1 online high end luxury watch retailer
and has been in the luxury watch business since 1998. TimeImports.com offers
high end luxury watches at discounted prices. All brand name watches sold at
TimeImports.com are 100% authentic in the original box with serial
number intact. If you're looking for a high end Luxury watch at a great discounted
price you have come to the the right place. Browse through our great collections
of brand name watches.
TimeImports.com specializes in brand name watches such
as:
With years of experience in the high end designer watches business,
We base our business on customer service and satisfaction. We
will stand by and make sure that your experience with us will
be truly satisfactory.
Time Imports Legal Disclaimer:
Time Imports, Inc. is not an authorized dealer for the products it offers for sale. Time Imports, Inc. has not obtained the products it offers for sale directly from the manufacturer, and has no affiliation whatsoever with the manufacturer. Watches are not guaranteed to be new and may be pre-owned and/or refurbished. All watches offered for sale by Time Imports, Inc., including Cartier, IWC, Jaeger-Lecoultre, Lange & Sohne, Officine Panerai, Roger Dubuis, Piaget and Vacheron Constantin are not covered by the manufacturer’s warranty but are covered under a warranty provided exclusively by Time Imports to its customers.
Since Time Imports is not an authorized dealer for the watches it offers for sale, the manufacturer’s warranty is not valid and will not be honored by the manufacturer. The following manufacturers will not honor warranties on the following watch brands sold by Time Imports: Cartier, IWC, Jaeger-Lecoultre, Lange & Sohne, Officine Panerai, Roger Dubuis, Piaget and Vacheron Constantin.
Time Imports is not an authorized dealer for any of the watches manufactured by Cartier, IWC, Jaeger-Lecoultre, Officine Panerai, Roger Dubuis, and Vacheron Constantin. Time Imports Inc. has not obtained Cartier, IWC, Jaeger-Lecoultre, Lange & Sohne, Officine Panerai, Roger Dubuis, Piaget and Vacheron Constantin brand watches from the manufacturer, and has no affiliation with any manufacturer.
Time Imports cannot guarantee that the Cartier, IWC, Jaeger-Lecoultre, Lange & Sohne, Officine Panerai, Roger Dubuis, Piaget and Vacheron Constantin watches it sells are brand new. Such watches may have been worn or otherwise pre-owned and may be refurbished depending on the actual watch.
All watches on the website are identified as either ‘In Stock’ or ‘Not In Stock – May Be Available.’ Availability of watches is updated as often as possible, but watches identified as ‘in stock’ may have recently been sold to another customer and are not immediately available. If a watch is displayed as ‘in stock’ when the order is placed, but we no longer have the watch in stock due to another customer’s recent purchase, Time Imports will inform you of this fact and your credit card will not be charged until the watch is actually shipped. If you wish to purchase a watch identified as ‘Not In Stock – May Be Available,’ please contact us and we will try to accommodate your order. If the watch you wish to purchase is not displayed on the website, please contact us with the make and model number to determine whether it is in stock or available.
What products do you sell?
The items for sale on TimeImports.com are brand name luxury watches and they all come with original boxes and papers.
What is your Return Policy:
A Happy Customer is our number one priority. We want you to be satisfied with
your purchase, therefore if the watch is not working or it is the wrong watch, we have a no hassle return policy.
Please inspect your Watch upon receipt to make sure you are happy
with the purchase. Please keep the box and original packaging
until you have decided that you’re completely satisfied
with the product you received.
We allow a 14-day return and exchange. If you want to return
and/or exchange an item please call customer service for Return
Instructions and a RAN (Return Authorization Number) No Item will
be accepted without a RAN. Please understand we can only accept
returns and/or exchanges if the product is returned in new and
unused condition in its original packaging. All products returned
according to above policies will get a full refund for the total
purchase price. You will receive credit with the same method that
payment was made. Fees incurred from shipping and processing payments will not be returned . The Condition of all Returns will be checked
prior to issuing credit. Please note credit card companies might
take a few days until they post the credit. All products returned
according to above policies will get a full refund.
All special order watches and limited edition watches are final sale and can not be returned or exchanged.
All watches sold outside of the US are final sale and can not be returned or exchanged.
Watches must be returned in the original unused condition, with all protective plastics/tape and hang tags intact
having never been removed and all accessories, boxes and papers. Until you are positive you will be keeping the watch kindly refrain from wearing it. It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched. Please do not have the bracelet sized (links removed), or any straps cut.
What is your Privacy Policy:
TimeImports.com is the sole owner of the information collected on this site.
We will not sell, share, or rent this information to others in ways different from what
is disclosed in this statement.
We request information from the user on our order form when making a purchase.
Here, is where a user must provide their contact, billing, shipping and verification information.
This information is used for billing and verification purposes and to fill the customer's order
only! If we have difficulty processing an order, this contact information is used to get in touch
with the customer.
We go to great lengths to ensure that your purchase at TimeImports.com is safe, by using a
state-of-the-art data encryption technology to protect against loss, misuse or alteration of
your user information.
TimeImports.com takes every precaution to protect our users' information. When users submit sensitive information via our website, your information is protected both online and off-line.
What is your Shipping Policy:
We offer free shipping in the US
Due to security reasons, we can not ship to
P.O. Boxes. We can only ship to the billing address.
How do I contact TimeImports.com?
Contact us
by phone:
Monday to Friday 9am -5pm (Eastern time)
In USA
toll free 1-888
575 4755
Outside USA
1-718 374
5153 |
Company mailing address:
Time Imports Inc.
PO
Box 40414
Brooklyn, NY
11204
Phone: (888)
575 4755
Fax: (718) 679-9311 |
Have questions or comments?
Please email us at sales@timeimports.com,
or call our Customer Service department.
What payment options are available?
We accept Paypal, Google Checkout and all major credit cards.
We also accept Money Orders, Personal Checks and Wire Transfer.
Credit card and Paypal payments will not be accepted on orders of $5,000 and above.
Credit cards are charged the day of shipment. Payments which are initiated by the customer, such as Paypal or Google Checkout, need to be prepaid.
To ensure our customers highest protection, all credit card addresses will be verified by their issuing banks, and packages will only be shipped to their credit card billing address. If an original authorization does not match the information which the credit card company has, we will have to re-authorize the credit card. Please provide us with the correct information at the time the order is placed. You will be contacted if the information does not match, and you will need to confirm your limit is high enough for another authorization. Verified addresses which are P.O. Boxes will be shipped by USPS Registered Mail.
Information gathered by TimeImports.com is used for the sole purpose of processing an order in the quickest manner possible. Information supplied to us is NEVER disclosed, sold, or given to any 3rd parties.
If you are paying with Check or Money Order, please send payment to:
Time Imports Inc.
PO Box 40414
Brooklyn, NY 11204
If you are paying with a Personal Check the order will go out when the check
clears. To send a Wire Transfer, please email us at sales@timeimports.com
for wiring Info.
Due to security reasons, we can not ship to
P.O. Boxes. We can only ship to the billing address.
When will my order be shipped?
Your order will be shipped the next business day after we
receive payment. We will email your tracking number as soon as the order is
processed.
Do you ship internationally?
Yes, we do ship internationally. Our shipping method is US
Postal Service / Priority Mail 3-5 business days Please contact us at: sales@timeimports.com
for a price quote.
What is a Time Imports warranty?
Please click here
for full details regarding our Time Imports warranty.
What is a Time Imports extended warranty?
Please click here
for full details regarding our Time Imports extended warranty.
Our shipping fees do not include charges imposed
by your country's Customs Agency. The recipient is fully responsible for any
additional fees imposed by customs such as tariffs and duties. Sometimes customs
will charge a fee and other times they will not. If you have any questions regarding
tariffs and duties please call the Customs Agency for your respective country. |
